The same was certainly true of the landscaping business.  Like the woman who called to complain endlessly that her dogwood tree had died and you were responsible, even though you tried to explain to her that six years had passed, and it was the first I had heard about it.  Or the woman who threatened to sue you if you didn’t pay for half of a therapy session she’d been forced to take because a raccoon had poked a hole in the liner of the pond you’d installed in her backyard and you hadn’t been able to remedy the problem in a timely manner.